“Very early on, I operated to a great extent on gut and intuition, and I didn't spend enough time listening to customers. If you do that, you can generate a much better sense of where you ultimately want to go and how you can better meet their needs. You can have a north star that you're working towards. In the early days, I don't think I had it. We were iterating and building the business step-by-step, but we didn't have a sense of where we wanted to get to. So I would tell my younger self to figure out where you want to go, find that north star, and then build towards that.”