“1) Your current customers can't tell you how to create a revolution. They're just going to tell you how to make better, cheaper, faster, whatever they have from you already. 2) Design counts. It's not just functionality. People care about design. 3) You should hire people who are better than you at the job because it should be a source of pride when you look around the room, and the people you've hired are all better than you at what they do.”