“making their job better, making their job easier, making it so they're more effective. Not just to be good guys. I mean, we think we are good guys, but it's to, we have a really, there's not enough technicians out there. We're not producing enough of them. So making them ever more efficient is big, is very important. But also from the inside out, there's two people in the inside of the home that you need to really optimize around the technician who's doing the selling and the customer.”