Brian O'Kelley on And so I joined as a consultant and I did projects and thei… “And so I joined as a consultant and I did projects and their expertise was in real time personalization. It started in call centers. When you'd call a call center, they would actually mine the data that the company knew about you as the customer.” Read the full interview with Brian O'Kelley More from this interview“You know, Eugene's a college town and you know, I had a great life. My dad's a law professor and played basketball and tennis and you know, sort of the ah the kind of childhood you look back on and r…”“If you can believe this, in 1999, Ticketmaster did not sell tickets online. You had to pick up a phone and call them. And so we thought this was a huge opportunity to buy tickets online. um And so we…”“And I was like, well, what do you know about consulting? And he said, well, I'll teach you how to manage teams. I'll teach you how to set expectations and how to meet them and run a project and how t…”