Ian Malouf on Oh, everything. I mean, customer service. Whether it's rubb… “Oh, everything. I mean, customer service. Whether it's rubbish or whatever business you're doing, it's all back to service. It's a very simple business principle. Good value, good service, and you'll do well. A tip – a lot of hard work too.” Read the full interview with Ian Malouf More from this interview“Oh, I think that was just a bit of a fluke. It's a bit old fashioned now, Dial A Dump. Back then it was – we used to all have a phone that you literally rang around the whole circuit on a big phone t…”“Because we all expect it. We all want it whether you're going into a restaurant, getting a bin picked up, anything at all. Catching a cab – anything at all. We just want the service. We want what we…”“I took on, for sure, what then was a nemesis in my life of business was I took on a shareholder who was a s and I spent four years of my life getting rid of him. So there's no doubt about it. That wa…”