“Because we all expect it. We all want it whether you're going into a restaurant, getting a bin picked up, anything at all. Catching a cab – anything at all. We just want the service. We want what we bargained for. We want value for our service. We want value, and we want service. So if you want a demand. Whatever – you can demand a better price if you provide a good service. You can't give a bad service and charge too much. It just doesn't work. You're not retaining your customers.”