“But there's another problem which is people who overly relying on data points without really getting the qualitative side of spending that face time. It's like, oh, i you know, I looked at you know some statistics and here's what I think the statistics are telling me to do. And I think that really misses the point. You've got to spend time with the customer. um So, okay, so how did we get from this to that? Honestly, pretty easy.”