Why We Invested · Define Ventures
Product
Hyro offers a production-grade healthcare AI platform deploying voice, chat, SMS, app, and web agents across inbound and outbound channels.
Unlike single-point solutions, Hyro offers a comprehensive, production-grade AI platform built specifically for the complexities of modern healthcare.
Hyro's platform integrates seamlessly with existing software vendors and data sources to orchestrate complex clinical and administrative workflows.
Crucially, the platform achieves deep interoperability, seamlessly integrating with a system’s or payer’s software vendors, connecting disparate data sources, and orchestrating complex clinical and administrative workflows
Traction
Hyro's technology is deployed and integrated across over 40 leading health systems nationwide.
Hyro’s technology has been deployed and integrated into >40 leading health systems nationwide and has shown significant value in improving patient experience and resolution rates while reducing administrative costs:
Hyro has completed 50 million patient conversations, saving over 120 million minutes for healthcare administrative staff.
To date, Hyro has completed 50 million patient conversations saving over 120 million minutes for administrative staff.
At Weill Cornell Medicine, Hyro's AI agent increased online booked appointments by 47% and pages viewed per session by 350%.
A retrospective analysis found the AI agent helped WCM increase online booked appointments by 47% and boosted pages viewed per session by 350% from the baseline.
At Inova, Hyro's voice AI platform automated roughly 50% of appointment management calls, saving around 4,275 hours per month.
The solution automated approximately 50% of appointment management calls (over 300,000 calls during the study period), saving the health system around 4,275 hours per month in additional capacity.
Investment context
Define Ventures participated in Hyro's $45 million strategic growth funding round.
We are thrilled to announce our participation in Hyro's $45 million strategic growth funding round.
What founders can learn
- The traction evidence that carried weight: Define Ventures wrote that Hyro's technology is deployed and integrated across over 40 leading health systems nationwide.
Source and provenance
Why We Invested published by Define Ventures on definevc.com (first-party source). Read the original
