Swapnil Jain, Founder of Observe.AI

About Swapnil Jain

Swapnil Jain is the Co-founder and CEO of Observe.AI, a contact center AI company that analyzes all calls to improve agent performance and customer experiences. Under his leadership, Observe.AI has grown to serve over 150 customers and become a leader in AI-powered agent enablement for voice customer service.

Swapnil Jain at a glance

• Company: Observe.AI
• Total raised: $214M
• Latest round: Series C
• Investors: SoftBank, Y Combinator, Zoom, Menlo Ventures, Nexus Venture Partners
• Location: San Francisco, California

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