Medifies positions itself as a critical infrastructure layer for hospitals facing restricted visitor policies, primarily driven by the COVID-19 pandemic. The platform automates family updates during surgical procedures, reducing nurse phone calls by a reported 75% (Slide 7). Beyond operational efficiency, the deck makes a bold claim regarding revenue generation: by capturing family contact data, hospitals can recruit new patients, citing a pilot where one double mastectomy procedure led to 21 family registrations (Slide 3). While the deck shows strong early traction with major providers like…
Key takeaways
- The platform addresses a 5x increase in inbound call volume caused by COVID-19 visitor restrictions (Slide 2).
- Medifies claims a 75% reduction in calls to the Operating Room, significantly saving staff time (Slide 7).
- A pilot at Tenet Health demonstrated that a single patient could bring 21 family members into the hospital's CRM (Slide 3).
- The company reports a 3-year contract with Tenet Health CA and 20,000 registered family members (Slide 7).
- Medifies identifies a $5B US market for family engagement SaaS platforms (Slide 7).
- The competitive landscape includes Ease App, Casetabs, and Surgitrack, but Medifies claims unique CRM integration and AI capabilities (Slide 9).
- The deck lacks a dedicated founder/team slide, instead showcasing an advisory board with former CEOs from Ascension and HCA (Slide 6).
- The financial goal stated is to reach $1.1M ARR and profitability by the end of 2021 (Slide 7).
Medifies Pitch Deck Analysis
Medifies enters the healthcare SaaS market with a timely solution for a crisis-driven problem: the isolation of hospital patients from their families due to strict visitor policies. The deck focuses heavily on the operational burden placed on hospital staff and the missed revenue opportunities inherent in traditional waiting room models.
Slide 1: Title and Vision
The cover slide establishes Medifies as a "Healthcare Provider to Family Notification Platform." The subtitle "We Are Family" and the background collage of diverse faces emphasize the human element of the service. Nate Pagel is identified as the CEO in the footer, which persists throughout the deck.
Slide 2: The Problem - Hospital Visitor Restrictions
This slide identifies the catalyst for the product: the "Reduced/No Visitor Policy" implemented during the COVID-19 pandemic. It lists four primary pain points: the need for a solution to visitor bans, missed patient recruitment opportunities, poor satisfaction scores affecting Medicare reimbursement, and a 5x increase in inbound call volume that wastes clinical staff time. A photo of a "No Visitors" sign and a "useless" waiting room monitor reinforce the obsolescence of current methods.
Slide 3: Patient Acquisition Strategy
Medifies makes a strong case for its role in the hospital's marketing funnel. Using a pilot at Tenet Health as an example, the slide shows that one double mastectomy procedure resulted in 21 family members registering for updates. The slide notes that 17 of these were female and 4 were direct relatives who might require genetic testing—data that the hospital previously lacked. This data is exported directly to the hospital's CRM, turning a communication tool into a lead generation engine.
Slide 4: COVID-19 Specific Features
This slide highlights the platform's adaptability to the pandemic. Features include case-specific messaging, HIPAA compliance, automatic contact tracing, and multi-language support. The mobile mockups show a timeline of updates, such as "Your loved one has tested positive for SARS-CoV-2" and "Treatment has begun," providing transparency to families who cannot be physically present.
Slide 5: Go to Market & Traction
The deck provides evidence of institutional interest by showing a screenshot of an Ascension Information Services form. The form indicates a pilot at St. Vincent Evansville, with a handwritten-style note stating "All Indiana if successful." A callout box clarifies that Ascension Indiana represents 23 hospitals, illustrating the potential for rapid internal scaling within large health systems.
Slide 6: Advisory Board
In the absence of a founder slide, Medifies leans on its Advisory Board to establish credibility. The board includes heavyweights such as Jim Beckmann (Retired CEO, Ascension Holdings), Tim Scarvey (Former SVP, HCA Healthcare), and Dr. John Talieh (Chairman of Surgery at Sutter Memorial). The inclusion of high-ranking former executives from the very hospital systems Medifies is targeting (Ascension, HCA) is a strategic move to signal "insider" validation.
Slide 7: Snapshot & Financial Goals
This slide serves as a summary and the "ask." It defines the market size as a $5B US market and claims that 5% of registered family members become patients within a year. Key traction metrics include a 3-year Tenet Health contract and 20,000 registered users. The financial target is stated as a "SAFE investment for $1.1M ARR & profitability by year-end 2021." It also lists logos for Tenet Health, Ascension, HCA, and Miami Surgical Center.
Slide 8: Testimonials
Medifies includes qualitative social proof through testimonials from a patient and several family members (daughters and a sister). The quotes emphasize emotional relief, with one user stating the updates "put my mind at ease" and another noting they could follow the procedure "from start to finish" without being put on hold by hospital departments.
Slide 9: Competitive Landscape
The final slide in this set is a feature comparison matrix. Medifies compares itself against Ease App, Casetabs, Surgitrack, and traditional Waiting Room Monitors. Medifies claims to be the only solution offering Patient Acquisition, CRM integration, and AI, while sharing features like mobile solutions and remote family access with some competitors.
What Medifies Does Well
The deck excels at identifying a "hair on fire" problem. By quantifying the increase in call volume (5x) and the reduction in OR calls (75%), Medifies speaks directly to the operational headaches of hospital administrators. Furthermore, the pivot from a simple notification tool to a patient acquisition platform is a sophisticated value proposition. Most healthcare tools are seen as costs; Medifies positions itself as a revenue generator by capturing family data for the hospital CRM.
The use of a high-profile advisory board is also a major strength. In the complex world of enterprise healthcare sales, having former CEOs of the target customers on your board suggests a clear path through the procurement bureaucracy.
What is Missing from the Deck
The most glaring omission is a dedicated Team Slide for the actual founders and operators. While Nate Pagel is listed as CEO, the deck does not detail his background or the backgrounds of the engineering and product teams. Investors generally want to know who is building the software, not just who is advising the company.
Additionally, the deck lacks detailed unit economics. While it mentions a $1.1M ARR goal, it does not explain the pricing model (e.g., per bed, per procedure, or per hospital) or the cost of customer acquisition (CAC). The mention of "AI" on the competition slide is also unsupported; there is no explanation of how AI is utilized within the platform or what specific value it adds to the notification process.
Founder Takeaways
Quantify the Relief: If your product saves time for highly paid professionals (like nurses and surgeons), use specific multipliers. Medifies' claim of a 5x increase in calls versus a 75% reduction is a compelling ROI story. · Find the Revenue Angle: Even if your product is primarily for utility or communication, look for ways it can contribute to the bottom line. Medifies' insight that family members are potential future patients is a clever way to justify SaaS spend. · Leverage Industry Insiders: If you are selling into a difficult vertical like healthcare, an advisory board consisting of former executives from your target customers can act as a powerful proxy for trust. · Show, Don't Just Tell, Traction: Using a screenshot of a customer's internal procurement form (Slide 5) is more persuasive than simply listing a logo, as it shows the product is actually moving through the official approval pipeline.
Frequently asked questions
- What is the primary problem Medifies solves for hospitals?
- Medifies addresses the communication breakdown caused by 'No Visitor' policies, particularly during the COVID-19 pandemic. According to Slide 2, these policies led to a 5x increase in inbound call volume, wasting surgeon and nurse time. The platform automates updates to family members, which Medifies claims reduces calls to the Operating Room by 75% (Slide 7).
- How does Medifies help with patient acquisition?
- The platform acts as a lead generation tool by registering family members who want updates on a patient. Slide 3 shows a case study where one double mastectomy patient added 21 people to the system. Medifies then exports this data to the hospital's CRM, claiming that 5% of these family members become patients themselves within 12 months (Slide 7).
- Who are the key people involved in Medifies?
- The deck does not include a slide for the internal management team or founders, other than naming Nate Pagel as CEO on the contact footers. However, Slide 6 lists a high-profile Advisory Board, including Jim Beckmann (Retired CEO of Ascension Holdings) and Tim Scarvey (Former SVP at HCA Healthcare), suggesting deep industry ties.
- What is the current traction of the company?
- As of the deck's publication, Medifies reports a 3-year contract with Tenet Health CA and 20,000 registered family members. Slide 7 also notes that the platform was 'going live' with Ascension and HCA in 2020, and mentions a pilot at St. Vincent Evansville with the potential to expand to 23 hospitals (Slide 5).
- What are the specific features of the Medifies COVID-19 module?
- Slide 4 outlines features specifically for the pandemic, including COVID-19 case-specific messaging, HIPAA compliance, automatic contact tracing, and support for multiple languages. The visual shows a mobile interface providing real-time status updates such as 'Your loved one has tested positive' or 'Your loved one has been quarantined.'
